Free U.K. delivery on all orders over £40

DELIVERY & RETURNS

London Letters ships worldwide!

 

U.K. DELIVERIES

Standard delivery is a signed for 2nd class service via Royal Mail. If your order is over £40, standard delivery will be free and automatically deducted at checkout. Standard delivery Post Office drops are dispatched on Tuesdays and Fridays at 12pm.

If you need your order sooner, it can be sent via Express delivery which is a 1st class signed for service via Royal Mail. If your order is placed before midday Monday to Friday, it will be dispatched on the same working day.

If you live within a certain distance of our floating(!) studio in London, your delivery will qualify for a free eco bike delivery and will be delivered in person. You will be notified at checkout if you fall within the boundaries and given the option to select it. These orders are typically delivered within 4 - 5 working days but you can email us if you need it sooner and we'll do our best to accommodate you.

For any personalised orders, please see lead times on the relevant product description page.

Please do get in touch via hello@thelondonletters.com for any special delivery requirements, lost parcels or tracking information.

 

INTERNATIONAL DELIVERIES

International orders will be sent via Royal Mail and the cost is automatically calculated at checkout dependent on your basket weight. Lead times for delivery vary between countries.

For any personalised orders, please see lead times on the relevant product description page.

Please do get in touch via hello@thelondonletters.com for any special delivery requirements, lost parcels or tracking information.

 

RETURNS

You have fifteen days from when you receive your order to return your purchase for a refund if you’re not happy.

Please first email hello@thelondonletters.com for information on where you can send it to and to notify us of when we should expect it. The items must then be returned in their original condition and packaging, with any labels still intact.

We advise obtaining a proof of postage from your Post Office to ensure safe arrival of the items back with us. We sadly cannot offer free returns.

Any personalised orders cannot be refunded unless faulty.

Upon receipt of your items at the studio, refunds will be issued to the original method of payment and should be with you within 3-5 working days.