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Digital Gift Card T&Cs

A London Letters Digital Gift Card (“Digital Gift Card”) is not a cheque guarantee, credit or charge card.

The minimum amount for a Digital Gift Card is £25. The maximum amount for a Digital Gift Card is £250.

Digital Gift Cards may not be used against any bespoke commissions for weddings, events or calligraphy work.

You may purchase a Digital Gift Card online at www.thelondonletters.com. By purchasing online you will be required to confirm that you accept these Terms and Conditions.

Digital Gift Cards shall expire 24 months after date of issue. After this time the card and its value will become invalid. Digital Gift Cards cannot be extended or re-activated once the expiry date is reached.

You may use a Digital Gift Card to make purchases online via the London Letters online shop at www.thelondonletters.com.

When using a Digital Gift Card on the London Letters online shop, you will be required to give the serial number of the Digital Gift Card.

The Digital Gift Card is not accepted by third parties selling London Letters products.

Only original Digital Gift Cards will be accepted and must be produced when making your purchase.

A Digital Gift Card can only be issued in the currency applicable to the country in which it is purchased or issued. For Digital Gift Cards purchased through the online shop, the currency of purchase must be specified at the time of purchase. Digital Gift Cards can only be redeemed against products sold in the same currency.

A Digital Gift Card cannot be redeemed via telephone/mail-order.

When you use a Digital Gift Card, the amount of your purchase (including any sales taxes) will be deducted from the balance on thevDigital Gift Card. If your purchase totals less than the value of the Digital Gift Card, any balance will be left as credit for you on the Digital Gift Card to spend in future. Change will not be given.

If the amount of your purchase exceeds the balance on your Digital Gift Card you will be required to pay the remaining price of the product by some other acceptable means.

You may obtain information about the remaining balance on the Digital Gift Card by contacting London Letters.

A Digital Gift Card can only be redeemed against London Letters products; it cannot be redeemed or exchanged for cash or used to purchase a Digital Gift Card.

Refunds will not be given for the purchase of a Digital Gift Card.

A Digital Gift Card is like cash. Lost, stolen or destroyed Digital Gift Cards cannot be replaced. London Letters is not responsible for any fraudulent or misuse of the Digital Gift Card. London Letters may request additional ID before a Digital Gift Card can be redeemed.

Digital Gift Cards are non-transferable and cannot be resold.

If you have any issues with using your Digital Gift Card, please contact London Letters.

All refunds of goods or services purchased with a Digital Gift Card will be made in accordance with London Letters’ refund policy. This does not affect your statutory rights. Any refunds will be issued as a new Digital Gift Card.

London Letters will cancel the value of a Digital Gift Card if we fail to receive payment from the purchaser's bank or card company for the initial purchase of the Digital Gift Card. Further action may be taken where the fraudulent use of a credit card is suspected.

London Letters reserves the right to amend these Terms & Conditions from time to time where we consider it reasonable and necessary to do so; an up to date version can be found on our website.

London Letters Digital Gift Cards are redeemable online at thelondonletters.com.